Shipping policy

Our customer service team will oversee the shipping of your bed and will keep you updated as soon as it is on its way. Once it leaves our facility, it will be delivered to your local freight hub. The freight company's scheduler will contact you to coordinate a convenient delivery day and time. We recommend choosing a time when you will have at least two people available for assistance.

Shipping is via a common carrier truck, curbside. The driver will back the truck up as far as they safely can, and unload the pallet to the ground. Once the pallet is safely on the ground, their responsibility is complete, and it will be up to you to bring the bed components into your home. We recommend a two-person lift and carry for the larger components within the main boxes.